Ordering, Returns & Payment Options

Orders

  1. We accept orders through our website, via email or phone against an advanced NEFT Bank transfer. We aim to dispatch all orders received before 11 AM the same day, though this is not 100% guaranteed. No we do not ask you for your Bank Card details!

  2. Order processing will be subject to successful realization of the payment made.

  3. We also accept backorders for out of stock items that may be available depending on the manufacturer's lead time which could also be long at times. In order to minimize the wait period, we urge our customers to pay a minimum 50% advance to pre-book & reserve their items as they are produced in limited quantities and run out of stock very quickly. 

  4. If you wish to modify your order before dispatch, please email us the details of the order. 

  5. Orders cannot be cancelled after the goods have been dispatched. 

Returns

  1. Goods once sold & delivered cannot be returned, exchanged or bought back by us at any stage. Mystic Focus does not resell items as "open box",  "customer returns", "customer upgrades" or "customer exchanges" to its customers. We do not maintain such inventory. 

  2. If you wish to return a faulty product that appears to have a manufacturing defect, please email us within 2 days of receiving it. We will advise you of the correct method of shipping them back once approved. We will not accept liability for goods lost in transit if the return shipping is not organized by us. 

  3. We reserve the right to repair, replace or refund the goods under the manufacture's warranty. No damages will be paid for consequential losses.

  4. Faults or damage caused by accident, use of incompatible or sub-standard products such as adapters, filters, hoods not bought from us, gross neglect, misuse or normal wear and tear will not be covered by any warranty. 

  5. All our goods are double checked at factory & our warehouse before being double boxed and dispatched to ensure no physical damages are caused to the product & its retail packaging. It is therefore highly unlikely that the product will develop defect upon arrival. However, if you find any damage to the shipping box, please contact us immediately.

  6. All disputes are subject to Pune jurisdiction only

Payment Options

  1. We accept payments online on our website using Debit, Credit cards, NetBanking and Wallet options. We also accept direct bank transfer such as NEFT or via cheque. 

  2. Our payment gateways accept Visa, MasterCard, UPI, RuPay & Maestro Credit & Debit cards online.

  3. When choosing to pay with a card on our website, secured payment gateway is provided by CitrusPay (a PayU Company), PayPal & RazorPay (manual method but more intuitive). The information you enter is sent directly to the respective payment gateway and no card data is read or stored by our systems.

  4. We can also generate offline payment links via our RazorPay secure payment gateway which provides more elaborate options for completing your online transactions at Mystic Focus which is currently not provided via our CitrusPay & PayPal embedded payment gateways. If you wish to use this option, please share your mobile number & email ID as the the payment link is sent directly to them. The payment link then connects you to RazorPay's secure payment gateway, hence no third party merchant is involved. Once the Payment is successful, RazorPay will send out payment confirmation by mail & SMS to the customer followed by an order received confirmation & processing email notifications.   

  5. Payment on Delivery Option is not available. All Our products are securely packed & padded inside a heavy duty shipping box that can comfortably withstand all in-transit abuse. The products are inspected & tested before being dispatched hence there are absolutely no chances of it encountering any mechanical failure on arrival.  

  6. If you are not comfortable checking out with the payment gateways on our website, you can always pay us through NEFT / IMPS to either one of our Current Bank accounts as per your convenience 

  • Bank Name - Bank of Baroda​

  • Account Name - SBT Digital OPC Private Limited

  • Account Number - 24830200001240

  • Account Type - Current

  • IFSC Code - BARB0HADAPS   (please note its a 0 "zero" between B & H)

  • Branch - Mantri Market, Hadapsar, Pune 

  • Bank Name - RBL Bank Limited

  • Account Name - SBT Digital OPC Private Limited

  • Account Number - 409000975538

  • Account Type - Current

  • IFSC Code - RATN0000076

  • Branch - Kalyani Nagar, Pune

GSTIN - 27ABACS0030L1ZL

© 2020 SBT Digital OPC Pvt. Ltd.

Mon to Sun - 10 AM to 7 PM

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