1. We accept orders through our website, via email or phone against an advanced NEFT Bank transfer. We aim to dispatch all orders received before 11 AM the same day, though this is not 100% guaranteed. 

  2. Order processing will be subject to successful realization of the payment made.

  3. We also accept backorders for out of stock items that may be available depending on the manufacturer's lead time which could also be long at times. If you don't want to pay & wait for your order, the other best way is to email us & we will notify you as soon as the product is available.

  4. If you wish to change or cancel your order before dispatch, please email us the details of the order. 

  5. Orders cannot be cancelled after the goods have been dispatched. 


  1. If you wish to return a faulty product, please email us within 2 days of receiving it. We will advise you of the correct method of shipping them back once approved. We will not accept liability for goods lost in transit if the return shipping is not organized by us. 

  2. We reserve the right to repair, replace or refund the goods under the manufacture's warranty. No damages will be paid for consequential loss.

  3. Faults or damage caused by accident, neglect, misuse or normal wear and tear will not be covered by any warranty.

  4. All our goods are double checked at factory & our warehouse before being double boxed and dispatched to ensure no physical damages are caused to the product & its retail packaging. It is therefore highly unlikely that the product will develop defect upon arrival. However, if you find any damage to the shipping box, please do not accept delivery and contact us immediately. 

Payment Options

  1. We accept payments online using Debit, Credit cards, NetBanking and Wallet options. We also accept direct bank transfer such as NEFT or via cheque. 

  2. We accept Visa, MasterCard, UPI, RuPay & Maestro Credit & Debit cards online.

  3. When choosing to pay with a card on our website, secured payment gateway is provided by CitrusPay (a PayU Company), PayPal & RazorPay (manual method but more intuitive). The information you enter is sent directly to the respective payment gateway and no card data is read or stored by our systems.

  4. We provide a manual method of making transactions via RazorPay secure payment gateway which provides more elaborate options for completing your online transactions at Mystic Focus which is currently not provided via our CitrusPay & PayPal embedded interfaces. Mystic Focus creates an invoice based on the order form customer fills using the blue colored button "Click here for RazorPay Checkout" at the bottom of our website pages or during the standard checkout window of their Cart. The payment link is sent directly to the customer's mobile number & email they submit in their order form. The payment link directly connects to RazorPay's secure payment gateway hence no third party merchant is involved. This gives the customers to pay using their NetBanking, Wallets & other convenient options as provided by RazorPay. Once the Payment is successful, RazorPay will send out payment confirmation by mail & SMS to the customer followed by Mystic Focus order confirmation & processing email notifications.   

  5. Payment on Delivery Option is not available. All Our products are securely packed & padded inside a heavy duty shipping box that can comfortably withstand all in-transit abuse. The products are inspected & tested before being despatched hence there are absolutely no chances of it encountering any mechanical failure on arrival.  

  6. If you are not comfortable checking out with the payment gateways on our website, you can always pay us through NEFT / IMPS to either one of our Bank accounts as per your convenience 

  • Bank Name - Bank of Baroda​

  • Account Name - SBT Digital OPC Private Limited

  • Account Number - 24830200001240

  • Account Type - Current

  • IFSC Code - BARB0HADAPS   (please note its a 0 "zero" between B & H)

  • Branch - Mantri Market, Hadapsar, Pune 

  • Bank Name - RBL Bank Limited

  • Account Name - SBT Digital OPC Private Limited

  • Account Number - 409000975538

  • Account Type - Current

  • IFSC Code - RATN0000076

  • Branch - Kalyani Nagar, Pune


Mon to Sun - 10 AM to 7 PM

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mysticfocus.in is a SSL certified website and does not store customer's debit/credit card, netbanking & wallet details on its systems 

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