top of page

Contact US

​​​​​​FIRST-TIME VISITORS

To give you the best shopping experience, we request you to spend 15 minutes on our website to fully understand how we operate. Please visit and read the policy links at the bottom of this page to get most answers without waiting for us to respond. Mobile users, click here. 

​​

Who We Are

  • MysticFocus: We are an exclusive pan-India e-commerce division of SBT Digital OPC Pvt Ltd, the official, national distributor and stockists for entire catalogue of Voigtländer & Rayqual branded products since 2018.

  • Our Principles: We are strictly governed by our own factory-backed standards. We focus entirely on long-term association & experience for serious buyers of niche products of high intrinsic value. 

  • Why No Reviews: We neither engage with nor endorse third-party reviews or influencer opinions. Online ratings are easily manipulated, bought, & staged causing an undesirable distraction. We offer a transparent shopping experience built strictly on verifiable facts, ethical business practices and passion - operating exactly as we would expect if we were the buyers ourselves.

​​

Questions?

  • Product Details & Availability: We are an online-only business with readily available stock in India; Hence live pricing, stock availability, accurate specs, and compatibility are listed directly on each product's page and ready for placing orders straightaway.

  • Final Price: You do not need to contact us for this. The price can be simply calculated by adding the listed price + 18% GST + shipping (free or paid) just as it is shown in your cart. There are no hidden or surprise charges.

  • No Discounts, Coupons or Price Matching: Prices are fixed, transparent, and equal for all buyers. We do not negotiate discounts or price-match international retailers.

  • Out-of-Stock Items: If an item is out of stock, use the "Notify when Available" button directly on the product page for automated stock alerts. Voigtländer and Rayqual products are not mass-produced; quantities are limited, and production schedules involve long wait times. Utilising this notification option ensures you are alerted immediately and do not miss out when new stock arrives.

  • No Trials: We do not offer our products on trial. We only sell products with unmatched SOTA build and test standards that cannot be equalled. There are no trial windows to accommodate subjective comparison or copy-checking.

  • Strictly No Trades: We do not participate in second-hand trades, exchanges, buybacks, or trade-ins. Any unsolicited suggestion that we should engage in such transactions is entirely unwelcome.

​​

Starter Guidelines​​

  • First-Time Buyer Recommendations: If you are new to manual photography domain, everything you need to make an informed choice is already on this website. Please visit our Blog Page for in-depth, authentic information to correctly understand the ecosystem and our catalogue's philosophy before buying. We are happy to suggest a starting point if you are stuck.

  • Which is your "Best Lens": Photography is highly subjective and depends entirely on your specific workflow, genre, and skill. You must refer to the sample images provided by the manufacturer on each product page. They are meticulously curated by hand-picked experts to clearly demonstrate the lens's true character, genre, and use case. Rely on these definitive examples instead of thousands of clueless images online.

  • The "Vintage Look" Myth: A lens does not create a "vintage look" — a lens only passes unfiltered light to a camera's sensor or film.  Image rendering i.e. "the look" is a combined result of light, in-camera colour balance, sensor characteristics, any post processing and your camera system's native (RAW) or proprietary JPEG colour profiles. 

​​​

Strict Compliance Notice

  • ​GST Regulations: We strictly follow Indian tax laws. Do not contact us asking to bypass, waive, or avoid paying GST, or to request purchases without an official invoice.

  • Cash: We do not accept cash in hand. You can deposit cash to the nearest branch of our company bank account — but that does not mean GST can be waived off or we will give any discounts.

  • No Dealers: MysticFocus does not sell through dealers, third-party e-commerce platforms, or social media channels in India. Any purchases made through those channels carry no warranty and are entirely at your own risk.

  • Unauthorised Sellers: Proxy sites (e.g., Ubuy, Tanotis) and cross-border sellers on marketplaces like Amazon India or Flipkart are completely unauthorised by us. Purchases made through them carry no warranty and are at your own risk. 

 

Customer Support

  • Pre-Purchase & Payments: For questions regarding order placement or payment assistance, please send us an email.

  • Order Processing: Once your order is placed and captured by our system, we will reach out immediately if there is an issue. Otherwise, please rest assured that we are meticulously packaging your items for shipment.

  • Buyer Protection: On rare occasions, an order may go through for an out-of-stock item due to a stale cart, or two orders hitting for a single item within a split-second gap. If this happens, we will automatically cancel and refund your order.

  • Response Times: We reply to all valid inquiries within one working day.

  • Email Issues: If you have not heard back from us, please try writing from a different email address, as we do not monitor our spam folder regularly.

​​

Hours & Operations

  • Store Access: Online only (24x7)

  • Operations & Shipping: Monday to Saturday

  • Closed / No Shipping: Sundays & Public Holidays

  • Business Hours: 10:00 AM to 6:00 PM (IST)

  • Email ID: info@mysticfocus.in (NOTE: Inquiries already addressed on this website will be ignored)

​​​​

bottom of page