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Warranty Policy

​​Terms

  • Coverage Period: All Voigtländer products (lenses, hoods, adapters, viewfinders, meters) and RAYQUAL adapters purchased from MysticFocus include an 18-month warranty starting from the actual date of purchase.

  • Original Owner Only: The warranty is strictly non-transferable and applies exclusively to the original purchaser. A valid copy of the original order invoice is required to validate all claims.

  • Authorised Purchases Only: In accordance with manufacturer policies, this warranty applies only to products officially retailed by MysticFocus in India. Gear purchased overseas or via unauthorised domestic channels is not covered and must be returned to the original seller for service.

  • Remedy Scope: MysticFocus will remedy verified manufacturing faults and material defects free of charge. We reserve the sole discretion to repair, replace faulty parts with original spares, or execute a full product exchange. All replaced components or products become the property of MysticFocus.

 

Warranty Limitations & Exclusions

The warranty does not cover faults, damages, or performance issues resulting from:

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  • Normal Wear & Tear: Natural aging of the product, cosmetic blemishes, scratches, dents, or internal dust accumulation.

  • Mishandling & Accidents: Drops, impacts, physical force, gross neglect, exposure to fire, water, liquid ingress, sand, or extreme environmental humidity.

  • Routine Servicing: Although not recommended, but under extraordinary circumstances, such requests for purely preventive maintenance, routine calibration, or general cleaning are not covered under warranty.

  • Improper Maintenance: Use of harsh cleaning chemicals, abrasives, or sub-standard wiping materials. 

  • Compatibility & Modifications: Use with incompatible, sub-standard, or third-party equipment (filters, adapters, hoods), customised modifications, or unauthorised repairs/servicing by a third party.

  • Commercial/Industrial Use: Deployment in non-photographic, industrial applications (e.g., automated assembly lines, aircraft installation, or extreme continuous surveillance).

  • Tampered Serial Numbers: Any product where the factory serial number has been altered, removed, or rendered illegible.

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Jurisdiction

All disputes shall be settled in accordance with the prevailing laws of India, under the exclusive jurisdiction of the courts of Delhi/NCR.

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