Shipping Policy
All orders are processed and shipped directly from our warehouse in India
We aim to dispatch all orders received before 11 AM the same day, though this is not 100% guaranteed due to prolonged impacts of Covid-19 pandemic
All disputes shall be settled in accordance with the prevailing laws of India, with the courts of Delhi / NCR having exclusive jurisdiction
Delivery within India
All our orders are shipped via Blue Dart Express. Shipping services are strained due to Covid-19 pandemic. Please be patient when placing orders
In-person or local pickup by customers is not available
Orders received on Sundays & Public Holidays shall only be shipped on the next working / business day
Our free domestic door delivery service is called "Domestic Priority" which is pretty fast & reliable. For Tier 1 cities, delivery is usually between 1-2 days of dispatch, which sometimes also include Sundays / Public Holidays (not guaranteed) and up to 2-4 days for Tier 2 & 3 cities (excluding Sundays / Public Holidays). This is further not guaranteed due to Covid-19 pandemic and shall vary on a day-to-day basis and the destination
*A chargeable "Time Definitive" delivery service to select PIN Codes in Delhi, Mumbai, Kolkata, Bangalore, Chennai, Hyderabad, Gurgaon, Noida, Pune, Navi Mumbai, Ahmedabad, Thane, Vapi, Ghaziabad, Faridabad, Vasai & Vadodara is offered as an option during checkout. The service guarantees a definitive door delivery before 12 PM on the next possible business day (excludes Sundays / Public Holidays) of shipping. Please note that for the same day shipping, we must also receive your order before our standard cut-off time of 11 AM (Mon - Sat excluding Sundays / Public Holidays). Incase the service fails in its delivery commitment, or is currently not available to your destination address, all extra charges paid for this service shall be duly refunded. You may also check with us if this service is available to your destination PIN Code before placing the order
On the day of the delivery, customers receive a SMS from our courier partner on the number they provide at the time of placing the order. Please ensure that the number you provide is active & working so that you can be contacted by the delivery boy for directions or access to your door
All our shipments are enabled for “Person on Delivery” or POD, for capturing names & digital signatures (signatures are temporarily suspended due to Covid-19) of the recipient and shall never be left at doorstep. Please ensure that you or any other recipient on your behalf are aware of the shipment’s arrival in advance to avoid missing the delivery
Typically, our courier partner shall make 2-3 successive attempts to deliver to your shipping address post which it shall be held for a few days at the local depot before being sent back to us. Customers are hereby requested not to miss receiving their shipments in the second attempt, which is usually the very next day of the first / previous attempt
Shipping charges for non-deliverable shipments that return to us due to a wrong address, or non-availability of a recipient shall not be refunded
We shall not accept any liability for goods damaged or lost in transit, and no claims of consequential losses shall be entertained
International shipping
We use FedEx for all of our export shipments
We shall confirm the shipping costs and tentative delivery timelines upfront for your acceptance. Once you confirm the shipping charges, we shall then further assist you with the ordering process. The shipping charges shall be exclusive of the customs duty
Please note that custom duties shall have to be paid locally by customers in their respective country
Neither Mystic Focus nor FedEx shall assume any responsibility for the delays, goods withheld by your country’s customs or non-delivery of goods for any reasons whatsoever
If import of goods sold by us is prohibited in your country and if the goods return to us in its original form, we shall then process a refund excluding all associated shipping charges
We shall not accept any liability for goods damaged or lost in transit and no further claims of consequential losses shall be entertained
Return Shipping
In case of a return, Mystic Focus shall organize a reverse pickup by its courier partner from the address as specified by the customer. A return shipping label shall be emailed which must be printed & pasted on the shipping box. Customers are hereby requested to repackage the goods to be returned in their original packaging and original shipping boxes
Damages caused in transit due to improper packaging of product(s) shall no longer be eligible for any return, refund or exchange and shall be shipped back to the customers in as-is condition
Shipping costs
Shipping is free for all new orders across India as long as the area Pin Code is serviceable by Blue Dart
Shipping cost is free for all product(s) to be sent for repair under warranty, exchanges in lieu of wrong product(s) delivered
In case of a non-serviceable area Pin Code by Blue Dart, an alternate courier services can be availed at an extra charge. Depending upon the available courier mode & their overall charges including insurance, charges can vary between INR 1000 to INR 1500. If you feel you live in a serene yet remote corner of our beautiful country, please confirm with us your area PIN code serviceability before placing any order
Shipments in lieu of product(s) being sent for repair outside of warranty, exchange in lieu of order modifications (customer mistake) shall be charged back at a one-way rate of INR 500 for Blue Dart and up to INR 1500 for others
Order Tracking
Customers shall be notified of the Air Waybill (AWB) or tracking number for their order once it has been dispatched. Please use the courier partner website for real time tracking information
International customers are hereby requested to use FedEx’s website for tracking their shipments