Shipping Policy
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General Terms
Mystic Focus is the official distributor and principled seller of brand new Voigtländer & Rayqual products exclusively in India
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All orders are processed and shipped directly from our own warehouse in Delhi / NCR region
We aim to dispatch all orders received before 10 AM the same day excluding Sundays & Public Holidays
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Our shipping services are subject to availability of items ready for final dispatch
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Our shipping services & their respective delivery timelines does not include factory lead times
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We will not be responsible for shipment either lost in transit or undeliverable due to an incomplete or incorrect address
All disputes shall be settled in accordance with the prevailing laws of India, with the courts of Delhi / NCR having exclusive jurisdiction
Shipping & Delivery within India
All our orders are shipped using Blue Dart Express Ltd's fastest & most reliable shipping service
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Shipping services can be strained due to various unforeseen delays beyond our control. Please be patient when placing orders
In-person or local pickup by customers in Delhi / NCR is not available and such requests will not be entertained
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Orders received on Sundays & Public Holidays shall only be shipped on the next working / business day
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Customers can choose between "Priority" or "Express" shipping services during checkout
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Our default & free shipping service is called "Priority". For Tier 1 cities, delivery is usually between 2-3 working days of dispatch, upto 3-5 days for Tier 2 cities & upto 5 days for all other locations. Priority shipping service is included by default for all orders
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Our fastest shipping service is called "Express" and is available to most PIN Codes in India. Deliveries are done usually the very next working day to all Tier 1 cities, upto 2-3 working days for Tier 2 and upto 4 days for all other locations. Express shipping services is offered at a very nominal rate of INR 395/- (excluding 18% GST)
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An 18% GST for shipping services is calculated & applied automatically to the cart before placing the order online on this website
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Please note that all collections & deliveries excludes Sundays / Public Holidays
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Delivery timelines are not guaranteed as they are beyond our control
Customers can track their orders by visiting Blue Dart's website here - https://www.bluedart.com/web/guest
Transit details require at least 12 hours since receiving the shipment confirmation notification to become trackable
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We shall automatically issue a refund for the excess i.e. INR 395/- + 18% GST incase your PIN code is not serviceable for Express shipping service
On the day of the delivery, customers shall receive a shipment out for delivery notification alert as SMS to the mobile number provided at the time of placing the order. Please ensure that the number you provide is active & working so that you can be contacted by the delivery agent for directions or access to your society / door
All our shipments are enabled for “Person on Delivery” or POD, for capturing names & digital signatures (signatures are temporarily suspended due to Covid-19) of the recipient and shall never be left at doorstep. Please ensure that you or any other recipient on your behalf are aware of the shipment’s arrival in advance to avoid missing the delivery. Mystic Focus shall assume no responsibility for lost shipments
Typically, our courier partner shall make 2-3 successive attempts to deliver to your shipping address post which it shall be held for a few days at the local depot before being sent back to us. Customers are hereby requested not to miss receiving their shipments in the second attempt, which is usually the very next day of the first / previous attempt
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In case of a missed delivery attempt to your address, it is also advisable that you may contact & try visiting your nearest Blue Dart service center for collection
Shipping charges for non-deliverable shipments that return to us due to a wrong address, or non-availability of a recipient shall not be refunded. Customers shall be charged extra for re-delivery
We shall not accept any liability for goods damaged or lost in transit, and no claims of consequential losses shall be entertained
International shipping
We use FedEx for all of our export shipments
We shall confirm the shipping costs and tentative delivery timelines upfront for your acceptance. Once you confirm the shipping charges, we shall then further assist you with the ordering process. The shipping charges shall be exclusive of the customs duty
Please note that custom duties shall have to be paid locally by customers in their respective country
Neither Mystic Focus nor FedEx shall assume any responsibility for the delays, goods withheld by your country’s customs or non-delivery of goods for any reasons whatsoever
If import of goods sold by us is prohibited in your country and if the goods return to us in its original form, we shall then process a refund excluding all associated shipping charges
We shall not accept any liability for goods damaged or lost in transit and no further claims of consequential losses shall be entertained
Return Shipping
In case of a return, Mystic Focus shall organise a reverse pickup by its courier partner from the address as specified by the customer. A return shipping label shall be emailed which must be printed & pasted on the shipping box. Customers are hereby requested to repackage the goods to be returned in their original packaging and original shipping boxes
Damages caused in transit due to improper packaging of product(s) shall no longer be eligible for any return, refund or exchange and shall be shipped back to the customers in as-is condition
Shipping costs
Shipping is free for all new orders across India as long as the area Pin Code is serviceable by Blue Dart
Shipping cost is free for all product(s) to be sent for repair under warranty, exchanges in lieu of wrong product(s) delivered
In case of a non-serviceable area Pin Code by Blue Dart, an alternate courier services can be availed at an extra charge. Depending upon the available courier mode & their overall charges including insurance, charges can vary between INR 1000 to INR 1500. If you feel you live in a serene yet remote corner of our beautiful country, please confirm with us your area PIN code serviceability before placing any order
Shipments in lieu of product(s) being sent for repair outside of warranty, exchange in lieu of order modifications (customer mistake) shall be charged back at a one-way rate of INR 500 for Blue Dart and up to INR 1500 for others
Order Tracking
Customers shall be notified of the Air Waybill (AWB) or tracking number for their order once it has been dispatched. Please use the courier partner website for real time tracking information
International customers are hereby requested to use FedEx’s website for tracking their shipments
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